DO YOU SHIP WORLDWIDE?
Yes. We provide free shipping to over 150 countries around the world. There are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
HOW DO YOU SHIP PACKAGES AND HOW LONG?
Since we work directly with manufacturers your package will be shipped from USA, Germany, Thailand, India or China via USPS or one of their partners. We strive to save you the middleman costs so your package could take 2-4 weeks to arrive depending on your location.
Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
We offer international shipping options too - no matter where you are, you can buy from us!
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contains your tracking information. However for some small items we might not be able to provide tracking. If you are applicable for tracking and haven’t received tracking info within 5 days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL I RECEIVE ALL MY ITEMS IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
This is due to the fact your product may be coming from different warehouses.
I ORDERED MULTIPLE ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately ,you may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)